General Contacts - Australia

Free Call: 1800 025 121 (please listen to the voice prompts for the appropriate department). 

Head Office: Level 10, 1-5 Railway St, Chatswood, NSW, 2067


General Contacts - New Zealand

Our office hours are 8am - 4pm NZST/NZDT, Monday to Friday.

Call: 09 579 0731 or 0800 164 470



Department Contacts - Australia

You can contact any of the Hoed Research departments listed below by email with any questions or problems that you may encounter. 

Our office hours are 9am - 5pm AEST/AEDT, Monday to Friday. Hoed Research offices are not staffed on weekends. The preferred method of contact is via email. Profile changes such as change of contact details; address; holidays, 'will visit' shopping areas can all be updated on-line.


Contact the Allocations Co-ordinators for queries related to assignments allocated to you, e.g. if you are unable to complete an assignment or you are unsure about any aspect of how to do the assignment.  

Quality Control

Quality Controllers read and edit every questionnaire completed by a shopper. Contact Quality Control for queries arising from the completion of the questionnaires or the entry of the data into the Shopper Portal. 

Follow Up

Some Assignments require follow-up, use this email address to send details of follow up actions.

Shopper Payroll

All queries, including reimbursements, pay details, bank account details etc.

Technical Support

Hoed does not provide technical support by phone. Shoppers experiencing difficulty with the the Hoed Shopper Portal may contact Tech Support for advice. Please provide as much information as possible, details of the error message and of course don't forget to include your name and Shopper number.